General
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 | What does MO mean? |
| MO stands for Mobile Originated : An SMS sent from a GSM to the shortcode. This is also known as the incoming or sent message.
For example, to take part in a competition you sent: PIN WIN to 3010.
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| What does MT mean? |
| MT stands for Mobile Terminated: An SMS sent from the shortcode to the GSM. This is also known as the answer or outgoing or received message.
For example, in reply to your participation to a competition you receive: Sorry, you did not win.
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| What is a shortcode? |
| A shortcode is the number you have to send the SMS message to. In the Netherlands they usually consist of 4 digits, e.g.: 3010.
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| What is Premium SMS? |
| Premium SMS means that the receiver of the SMS message pays. Normally you have to pay for sending an SMS message and not to receive one. In the case of Premium SMS the receiver pays an amount which has been decided by the creator of the service. The money is collected by the operator of the gsm subscription or the customer's prepaid account.
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| What is Normal SMS? |
| Normal SMS is also known as Bulk SMS and means sending an SMS message to one or more receivers for which the sender pays. So, receiving a Normal SMS is free of charge. Normal SMS can only be used to send messages. Not to receive messages. To use Normal SMS, you have to buy credits.
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| What does double opt-in mean? |
| This means that customers have to send an MO twice to let you know they want to become a member of your subscription service. This only applies to subscription services. In the Netherlands you usually confirm by sending [keyword] ON and confirming with [keyword] OK.
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Creating an account at TargetSMS
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| Am I committed to anything? |
| No, you have not entered a contract with us and you are not obliged to use our services for a minimal amount of time. You use your SMS service for as long as you want and when you are finished, you can delete the service.
Only when you have a dedicated keyword, there are certain conditions. For more information see this page. |
| What are the monthly costs? |
| There are none! When you have a dedicated keyword, you pay an amount per month for this. Because you are our customer, we do not charge any fixed costs!
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End-users
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| How can I cancel subscription services? |
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| Where can I find the Code of Conduct for all countries? |
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Services
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| Are there some examples available in PHP? |
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| Are there example scripts available in ASP? |
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| Where can I find technical documentation? |
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| What is the difference between keywords and sub-keywords? |
| A (sub)keyword is the first part of the text which customers send to our systems. We use the first word(s) to determine what kind of service should handle the incoming message. A keyword is a 1 word identifier, whereas a subkeyword consists of 2 words.
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| How long does it take to activate a service? |
| It depends on the type of keyword and the short code. If you are the owner of a short code, all services are activated instantly. Services with subkeywords on one of our shared short codes are also activated instantly. In case you request a main keyword on a shared short code it depends on the country:
In The Netherlands, Belgium and Australia the service will be activated instantly.
In The United Kingdom and Ireland the keyword will have to be applied for and that may take 3 to 14 days.
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| How long can I use a keyword? |
| Keywords remain valid for as long as the monthly fee is paid. Sub keywords remain valid indefinitely. TargetMedia reserves the right to withdraw keywords when e.g.:
1) The words are generic
2) No sales have been registered for a period of 3 months
3) The keywords have been registered for the purpose of intercepting other customers traffic.
You will of course be notified of this in time!
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| How many keywords can I register? |
| You can register a maximum of 50 keywords.
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| What are the costs of keywords and when will the payment take place? |
| The monthly amount of a keyword will be credited to the credit note. After registering a keyword, you have to pay 1.30 via a payline. The remaining 8.70 will be credited to the credit note in the first month.
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| How many jobs can I create within a service? |
| There is no restriction on the number of jobs per service.
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| Can I edit jobs afterwards? |
| Of course, as long as the job has not been sent yet.
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| Why should I select a subaccount/layoutcode? |
| With sub-accounts you can 'split' your account. You can see the sales reports per subaccount.
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| Why do I have to notify you before a keyword is published in a (news) paper/magazine? |
| Because TargetMedia reserves the right to refuse or withdraw keywords, for example because of private use or if a trade mark right is attached to it. When TargetMedia decides you can not or may not use a keyword in your advert, you will be notified within two working days.
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| Why can't I change the price of a service? |
| In some cases we can not change the price due to local regulations.
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| What should I do if I receive an error 'Your servers response is not 45000. Read the documentation or the FAQ for more info.'? |
| TargetSMS checks the URL you have registered/reported. As you can see in the documentation, your script should return the code 45000. If this is not the case, you will get this warning. If we do not get this code in return, we can not send text messages to you.
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| Can you send extra text along with an SMS message? |
| Yes, this is possible as long as there is a space between the keyword and the rest of the text. If you want to see the text your customers send, the choice of TargetSMS module is important . If you choose one of the following modules, you can see what the customers have sent.
SMSPollVote you can see which messages have been sent via the statistics of PollVote
SMS&WIN you can see which messages have been sent via the statistics of SMS&Win
SMS2Mail you receive all messages via e-mail
SMS2Web you receive all messages on your own server
SMSCallMe you receive all messages via sms and/or email
Premium SMS Gateway you receive all messages on your own server
If you choose any of the other services you can NOT see the messages that have been sent.
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| What is the best way to advertise my SMS service? |
| When you click on the Phone in the Maintenance screen, you can see an example of how your service may be published In the Code of Conduct of SMS services and the Advertising Code you will also find regulations you have to comply with. |
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Statistics
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| How long will it take to find the sales in the statistics? |
| About an hour.
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| How will I know if a message is received by a customer? |
| We depend on the status we get returned from the mobile operators. Some messages will take half an hour before we know the status. After 96 hours, the status will be definitive.
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| I have entered the wrong layout code by accident and now the payments are not showing on my account. Could you please adapt this, so the payments will be added? |
| We cannot transfer money and revenue from another account to your account. You are responsible for checking the details of your payment!
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Financial
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| What are the costs? |
| There are none, you only get paid! For each amount the customer pays, we keep a share for hosting, content and support costs. The remainder we will pay out to you. See our excellent and current payout table. |
| What are the costs of a keyword? |
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| What are the payout rates? |
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| How are the payments being processed |
| The payments will be attached to your sub-account, which you have created/selected in the wizard.
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| How does it work with Value Added Tax (VAT) ? |
| If your business is not based in the Netherlands, the outpayments made to you will be exclusive VAT. If your business is based in the Netherlands and you have a VAT number (BTW-nummer), you will receive the outpayments inclusive VAT.
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| How will the costs for a unique keyword be charged? |
| A dedicated keyword costs 10 euro per month including VAT. To activate your dedicated keyword you pay 1.30 by telephone. The remaining 8.70 will be charged on your invoice.
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| Why can't I see the payments of this month? |
| The term for outpayments is 12 weeks, this means that revenues over january will be paid out in april (for example)
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| Why do I only get paid about half the amount that is charged for an SMS message? |
| The largest part is kept by the operators and we also keep a share to be able to pay for our systems and the support. The remaining amount is paid to you.
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| When do I get paid? |
| 12 weeks after the end of month if your revenue is at least 25,-. For partners residing outside of the Netherlands the revenue needs to be at least 50,-
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